Specialty coffee chain
A loyalty app for a specialty coffee chain
A loyalty app regulars actually keep on their phone - fast to pay, easy to earn, and built around the morning rush.
- pay and earn
- 1-tap
- repeat visits
- +23%
- of daily actives
- Thousands
The challenge
A coffee chain's punch-card loyalty was invisible to head office and easy to game. They wanted a real app, but every off-the-shelf option was slow, generic, or wanted a slice of every transaction.
Mornings are unforgiving - anything that added seconds at the counter was a non-starter.
Our approach
We built a lightweight app: one tap to pay and earn, rewards that match how regulars actually drink, and a back end that gives head office real insight into their best customers.
It was engineered for the rush - the loyalty step disappears into the payment, so the queue never feels it.
The outcome
Sign-ups and repeat visits climbed once earning was effortless, and head office could finally see and reward genuine regulars.
The app has become a daily habit for thousands of customers across the chain.
Working on something similar?
Tell us the problem and the constraints. We’ll tell you honestly whether we’re the right people to build it.