Homewares retailer
Click-and-collect for a homewares retailer
Joining the website to the stockroom so 'buy online, pick up in store' actually worked - every time.
- cancelled collections
- −63%
- store stock accuracy
- Live
- to ready a collection
- Minutes
The challenge
A homewares retailer offered click-and-collect, but their website didn't really know what was on each store's shelves. Customers were sold items that weren't there, and staff scrambled to recover.
Online and in-store stock lived in different worlds, and the gap showed up as cancelled orders and frustrated customers.
Our approach
We connected their ecommerce platform to live store inventory, so the website only ever promised what a store could actually fulfil - and routed each order to the best location.
Staff got a clean pick-and-pack flow with notifications, so collections were ready before the customer arrived.
The outcome
Cancelled click-and-collect orders fell dramatically, and collection became a genuinely fast, reliable experience that brought people back into stores.
Online now drives foot traffic instead of frustration.
Working on something similar?
Tell us the problem and the constraints. We’ll tell you honestly whether we’re the right people to build it.