Multi-venue hospitality brand
Tying together payments and loyalty for a hospitality brand
An integration that joined payments, loyalty and CRM so regulars were recognised - and rewarded - at every venue.
- of every customer
- One view
- loyalty at payment
- One-tap
- to reconcile
- Minutes, not days
The challenge
A well-known hospitality brand had loyalty in one system, payments in another and customer data in a third. A regular at one venue was a stranger at the next, and the marketing team was flying blind.
Each system worked on its own, but the gaps between them meant missed recognition, clunky redemptions, and reporting that never quite added up.
Our approach
We built the connective layer between their payments platform, loyalty provider and CRM - syncing in real time so a customer's history followed them across every venue.
Redemptions became one tap at the point of payment, and the marketing team finally had a single, accurate view of their customers. We built it to handle peak volume without anyone needing to think about it.
The outcome
Loyalty sign-ups and repeat visits both climbed once recognition became effortless. Reconciliation that used to take days now takes minutes, and the reporting is finally trusted.
The integration quietly handles thousands of transactions a day across the group.
Working on something similar?
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